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You may find answers to many common questions in our FAQs. You can search for the answer by clicking on the respective category and sub-category.
| Sales Matters & Special Requests |
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Find out how to purchase adult, child and infant tickets, make a meal request and the range of services available for passengers who require special assistance. |
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Ticketing, Changes, Cancellation & Refund |
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Find out more about the various ticket options and how you can change, cancel or seek a refund for tickets booked on silkair.com. |
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| Credit Card Verification |
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Credit card verification is necessary when you check-in with air ticket(s) purchased online with a credit card. This security measure protects both the victimized cardholder and the organisation against fraud. Find out how to process credit card verification in this section. |
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Internet Check-In & Baggage Matters |
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Find out more about Internet check-in, seat change, check-in cancellation, self-printed boarding passes, and baggage allowance. |
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| Employment |
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Find out how to apply for various job openings at SilkAir. |
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Cargo |
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Find out how to transport your cargo (perishable, fragile, valuable, heavy & oversized freight and diplomatic mail) on SilkAir flights. |
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| Technical Support |
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Click here for our frequently asked technical questions to help your navigation of silkair.com. |
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Contact Us via Email |
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If you are unable to find your answer in our FAQs, you may click here to send us your feedback. |
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